Article overview
WellSaid offers chat and email support, plus a self-service Help Center — find the right channel for your question and learn what to expect.
Use this guide to find the right support channel for your plan and type of issue.
Live Chat
Chat support is available for Business and Enterprise customers. Use the chat icon in the bottom-right corner of WellSaid Studio.
- Monday through Friday, except holidays: 6:00 AM – 4:00 PM PT
- Saturday and Sunday: Closed
Email our Support team at support@wellsaidlabs.com. We usually respond within one business day.
Help Center
The WellSaid Help Center is a self-serve knowledge base with guides, how-tos, and answers to commonly asked questions — available anytime, no login required.
Onboarding support
Business and Enterprise accounts may include an onboarding kickoff call to help your team get started with WellSaid Studio best practices.
Response and resolution times
Chat: Within 1 hour during open hours.
Email: Usually within 1 business day.
If an issue can't be resolved during a chat or email conversation, your support agent will keep you updated on expected resolution times.
Still need help? Email us at support@wellsaidlabs.com or use the chat icon in WellSaid Studio during open hours.
FAQs
Q: Is live chat available on all plans?
A: No. Live chat is available for Business and Enterprise customers only. All customers can reach Support via email.
Q: Does WellSaid offer phone support?
A: No. Support is available via live chat and email only.
Q: What's the best way to report a bug?
A: Email support@wellsaidlabs.com with a description of the issue and any relevant screenshots. For urgent issues during chat hours, use the chat icon in WellSaid Studio.