Getting an error when you try to sign up? Personal email addresses are more likely to run into issues during account creation. Use the steps below to get past the error and into Studio.

Troubleshooting sign-up errors

Try these steps in order until the error clears:

1. Use social login to sign up instead — this is the fastest fix for most personal email errors.
2. Switch to a work or school email address (for example, name@company.com or name@university.edu).
3. Double-check your email address for typos before resubmitting.
4. Avoid temporary or disposable email addresses — these are not accepted during sign-up.
5. Contact support@wellsaidlabs.com if your account has been disabled or blocked.

If none of the steps above resolve the error, contact Support for help.

FAQs

Q: Why doesn't WellSaid accept personal email addresses?
A: Personal email addresses aren't always blocked, but they're more likely to trigger sign-up errors. A work or school email — or social login — tends to go through without issues.

Q: What counts as a work or school email?
A: Any address issued by an employer, university, or school — for example, name@company.com or name@university.edu.

Q: I'm using a work email and still getting an error. What should I do?
A: Double-check for typos, then try social login as an alternative. If neither works, contact Support.