If your payment didn't go through, the steps below cover the most likely reasons and how to fix each one. Most issues can be resolved without contacting Support.

Incorrectly entered billing details

Double-check that your credit card number, expiration date, and CVV match exactly what's on your card. A single incorrect digit can cause a payment failure.

Expired, invalid card, or insufficient funds

Contact your card's issuing bank to confirm there's no hold on your account and no insufficient funds issue.

Unsupported payment method

WellSaid accepts the following payment methods:

• American Express
• China UnionPay (CUP)
• Discover & Diners
• Japan Credit Bureau (JCB)
• Mastercard
• Visa

International purchases not enabled

Check with your bank or card provider to confirm international purchases are enabled. If they are and you're still having trouble, contact Support for further assistance.

Try an alternative payment method

If you can't process a credit card payment, complete this ACH setup form and email it to accounts@wellsaidlabs.com. This option applies to annual subscriptions only.

FAQs

Q: My billing details are correct but my payment is still failing — what should I do?
A: Contact your bank to check for holds or restrictions on the card, then try again. If the issue persists, reach out to Support.

Q: Can I pay with PayPal or a debit card?
A: WellSaid does not currently support PayPal. Debit cards may work if they carry a Visa or Mastercard logo, but are not guaranteed.

Q: Is the ACH option available on monthly plans?
A: No. ACH payment is available for annual subscriptions only.