If your payment didn't go through, work through each section below to find the cause. Most issues can be resolved on your own.

Incorrectly entered billing details

Verify that your credit card number, expiration date, and CVV match exactly what's on your card. A single incorrect digit can cause a payment failure.

Expired card, invalid card, or insufficient funds

Contact your card's issuing bank to confirm your account has no holds and sufficient funds are available.

Unsupported payment method

WellSaid accepts the following payment methods:

• American Express
• China UnionPay (CUP)
• Discover & Diners
• Japan Credit Bureau (JCB)
• Mastercard
• Visa

International purchases not enabled

Confirm with your bank or card provider that international purchases are enabled. If they are and the payment still fails, contact Support.

Try an alternative payment method

If credit card payment isn't working, complete this ACH setup form and email it to accounts@wellsaidlabs.com.

Note: ACH payment is available for annual subscriptions only.

FAQs

Q: My billing details are correct but my payment is still failing. What should I do?
A: Contact your bank to check for holds or restrictions, then try again. If the issue persists, reach out to Support.

Q: Can I pay with PayPal or a debit card?
A: WellSaid does not currently support PayPal. Debit cards may work if they carry a Visa or Mastercard logo, but are not guaranteed.

Q: Is ACH payment available on monthly plans?
A: No. ACH payment is available for annual subscriptions only.